“How much is delivery?” is the question every vendor answers a hundred times a week. If the answer is different every time, you are doing mental arithmetic in the middle of a chat, and customers sense the uncertainty. Setting your delivery rules once fixes that permanently.
Everything lives in Settings → Delivery. It applies to physical orders only — data and airtime orders are never charged a delivery fee, because there is nothing to deliver.
Choose How You Charge
The first setting is Delivery charge, with three options. Pick the one that matches how you actually sell:
- No delivery charge — customers pay for the goods only. Use this if delivery is free, or if you quote it separately in the chat.
- Flat fee — one delivery fee on every order. Simple, predictable, and the right choice for most vendors who deliver within a single city.
- By area — a different fee per delivery area. Set a rate for each zone you deliver to, so a customer on the mainland and one on the island see the correct charge automatically.
Only the fields for the option you picked appear, so the form stays short. Choose Flat and you enter one figure; choose By area and you add a row per area, each with its own fee.
Waive Delivery on Large Orders
Next is Free delivery above an amount. Tick it and set a threshold, and any order at or above that value ships free — a quiet nudge that encourages bigger baskets. It is the simplest promotion you can run, because it needs no code and no campaign; the checkout just does it.
Leave it off and your delivery charge applies to every physical order regardless of size.
Decide What Happens on a Refund
The third setting is Refund the delivery fee too, and it is the one people forget until the first refund. When you refund an order, do you also give back the delivery charge?
- On — a refund returns the delivery fee as store credit as well.
- Off — you keep the delivery charge, and only the goods are refunded.
There is no universally right answer; it depends on why you are refunding. But deciding it once means you never have to make that call in the middle of a difficult conversation.
Write Your Delivery Policy
Under Delivery Policy there is a free-text box for your terms — how long delivery takes, which areas you cover, what happens to fees on returns. It is your plain-language contract with the customer, and it is worth filling in. A clear policy answers the questions before they are asked, and it protects you when someone disputes what was agreed.
Keep it specific. “We deliver within 24–48 hours in Lagos. Delivery is ₦1,000 for orders under ₦10,000.” beats anything vague.
How It Reaches the Customer
Your rules are applied automatically when a physical order is placed, and the customer’s payment summary shows the order total clearly. If your payment provider adds its own transfer charge on top, that is shown separately and explained, so the customer always understands what they are paying and why — and that your order total is unaffected.
That clarity matters more than the number. A customer who understands the charge pays without hesitation; one who suspects a hidden fee abandons the order.
Getting the Rest Ready
Delivery rules do their best work once your products and payments are set up, because the fee is calculated against a real order. If you have not done those yet, start with adding your products and setting up payments. Then come back here and set your delivery once — and stop answering the same question all day. If you are starting from scratch, create your free account and set delivery before your first order comes in.