Your products are the engine of everything on Whapick. They are what the AI describes when a customer asks what you sell, what the order flow offers as options, and what an order line is built from. If they are missing or wrong, customers get generic answers and can never check out.
You manage them on the Products page in your sidebar. This guide takes you from an empty catalogue to products your customers can actually buy.
The Three Types of Product
Every product has a fulfilment type, and choosing the right one matters because it decides what your order flow asks the customer:
- Physical — real goods you deliver. The order flow asks the customer for a quantity, a phone number and a delivery address.
- Data — data bundles. The order flow asks which network and which plan, then the phone number to top up.
- Airtime — network top-up. The order flow asks for the network, an amount and the phone number to recharge.
Pick Physical for anything that needs to be shipped or handed over, and Data or Airtime for top-up services. Get this right and the rest of the order flow configures itself.
Adding a Single Product
Click Add Product and fill in the form:
Product image
Upload a photo that shows the product clearly. JPEG, PNG or WebP up to 1MB. The photo is shown to customers on their storefront and in the chat when they are choosing, so a real, well-lit picture sells far better than a stock logo. You can replace or remove it later.
Product name
What the customer will see — “Classic black bag”, “MTN 2GB 30 Days”. Keep it clear and descriptive; this is also the name the AI quotes when answering questions, so avoid internal codes.
Variants and prices
This is where most people need a moment to adjust, and it is the most important part. A product is not one price — it is a list of variants, each with its own price. A shoe has sizes; a bag has colours; a network has plans.
Fill in one row per option, each with a name, a price, and an optional stock number. Click Add variant to add more rows. For a simple product with no options, just keep the one default row and give it a sensible name like “Standard”.
Two things worth knowing:
- Each variant is sold at its own price. There is no single “product price” underneath — the customer picks a variant, and that variant’s price is the price.
- Customers choose by variant. If you write one product called “Data bundle” with all forty plans crammed into the description, customers cannot pick a plan. Make each plan its own variant, or its own product.
Stock (optional)
There is a Stock box on each variant. Leaving it blank means “always available” — the normal choice, and the right one if you can always restock. Entering a number means that number is the ceiling: customers cannot order more than you have, and each paid order counts the units down.
When a variant reaches zero, it stops being offered, so you never accept an order you cannot fulfil. This is entirely optional; if you do not track stock, leave the boxes empty and nothing changes.
Description
An optional line or two for the customer — materials, what is included, key details. Keep it short; it is shown alongside the product, not instead of it.
Fulfilment
Choose Physical, Data or Airtime from the dropdown, as described above. It defaults to Physical, so change it if you are selling something digital or a top-up.
Save, and the product appears in your list — and in the chat, immediately.
What Happens After You Add a Product
You do not need to wire anything up. Adding a product does the connecting for you:
- The AI can now tell customers about it. When someone asks what you sell, or asks about a specific item, the product is part of the answer — with its real name and real prices, never invented ones.
- The order flow is created or updated. The first product of each type sets up the WhatsApp order workflow for that type, and later products join it. A physical order flow, a data flow and an airtime flow can each exist independently.
- The product appears in the customer’s menu when they want to buy, with a photo and a one-tap Order Now button when they ask about it in chat.
Editing and Removing
Click Edit on any product to change its name, prices, stock, description, type or image. Changes take effect immediately for future orders.
To retire a product, click Delete. Past orders are not affected — an order keeps the details it was placed with, so your records stay intact even after a product is gone.
Products Imported From a Provider
If you connect a service provider to fulfil data, airtime or digital goods automatically, their plans are imported into your catalogue for you. A network arrives as one product with one variant per plan, each with its own price.
Those imported products behave a little differently: because the plans belong to the provider, you can re-price a plan but not add, remove or rename one. The page tells you this when you open a provider-managed product, so you are not left wondering why the add-and-remove buttons have gone. Prices you set are kept, and you can change them whenever you like.
What Good Products Look Like
- A real photo, not a logo or a placeholder. It is the first thing a customer sees.
- Names a customer would type — “Ankara two-piece, size 12”, not “SKU-4471”.
- One variant at the right price each, so the customer picks exactly what they want.
- Stock numbers only where you actually track them. A wrong stock number is worse than none.
- The right fulfilment type, so the order flow asks for an address only when it needs one.
Common Questions
Do I have to add stock numbers?
No. Blank means always available, which is the sensible default for most businesses. Add a number only when you genuinely want to cap orders at what you have on hand.
Can I have more than one price for the same product?
Yes — that is exactly what variants are for. Add a row per option, each with its own price. The customer picks the one they want.
What happens to in-flight orders if I change a price?
An order already placed keeps the price it was placed at. A new order uses the new price. Your history is never rewritten.
Is there a limit on how many products I can add?
Products count towards your plan’s catalogue space. It is generous, and Whapick tells you before you hit it — you will never have a save silently fail.
Why is my data product not being fulfilled automatically?
Adding a product makes it sellable; to have it delivered automatically you connect a provider on the Service Providers page. Without one, orders fall to manual fulfilment for you to complete.
Conclusion
Your catalogue is the difference between an assistant that can talk about your business and one that can actually take an order for it. Add each product with a real photo, sensible variants and their own prices, and pick the fulfilment type that matches what you sell. Add stock numbers only where you track them. Everything else — the chat menu, the order flow, the AI’s answers — follows automatically.