Frequently Asked Questions
Everything you need to know about Whapick. Can't find the answer? Contact us.
General
What is Whapick?
Whapick is your epic AI-powered WhatsApp sales assistant that helps businesses automate their WhatsApp sales process. It captures orders, follows up with customers, processes payments, and handles customer inquiries 24/7 using artificial intelligence.
How does Whapick work?
Whapick's AI assistant integrates with your WhatsApp Business account and automatically responds to customer messages, recommends products, captures orders, and processes payments. It works 24/7, even when you're offline or busy.
Is Whapick officially approved by Meta?
Yes, we are an official Meta Tech Partner built on the WhatsApp Business Platform. This means we have direct API access, enterprise-grade security, and comply with all WhatsApp Business Messaging Policies.
Do I need technical skills to use Whapick?
No technical skills required! Whapick is designed to be user-friendly. Setup takes just 5 minutes, and our AI handles all the complex tasks automatically. We also provide priority support to help you get started.
Pricing & Plans
How much does Whapick cost?
We offer a free Starter plan with 30 chats and 50 orders per month. Paid plans start at ₦25,000/month (Pro) with 300 chats and 2,000 orders. We also offer yearly plans with 15% discount and 2-year plans with 25% discount.
Is there a free trial?
Yes! All paid plans come with a 14-day free trial. No credit card required to start. You can upgrade to a paid plan when you're ready.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time with no penalties. Your service will continue until the end of your billing period.
What payment methods do you accept?
We accept payments via Flutterwave, which supports all major Nigerian payment methods including bank transfers, cards, and mobile money.
Features & Functionality
What features are included?
Our platform includes AI sales conversations, order management, automated payments, abandoned order recovery, human handoff, business dashboard, analytics, and more. Check our pricing page for a complete feature list.
Can the AI handle multiple languages?
Yes, our AI assistant supports multiple languages including English, Pidgin English, and major Nigerian languages. You can configure your preferred language in the settings.
Does it integrate with my existing systems?
Yes, we offer integrations with popular e-commerce platforms, payment gateways, and CRM systems. Enterprise customers can also request custom integrations.
What happens if the AI can't answer a question?
Our AI is designed to intelligently escalate complex queries to a human agent. You can also manually switch between AI and human mode anytime for complete control.
Support & Security
What kind of support do you offer?
We offer email support for all plans and priority support for Pro and Growth plans. Enterprise customers get dedicated support with a direct line to our team.
Is my data secure?
Yes, we take security seriously. As Meta Tech Partners, we comply with enterprise-grade security standards. All data is encrypted, and we never sell or share your customer data.
Where is my data stored?
Your data is stored on secure cloud servers with enterprise-grade encryption. We use industry-standard security measures to protect your information.
Do you comply with data protection regulations?
Yes, we comply with GDPR, NDPR (Nigeria Data Protection Regulation), and all relevant data protection laws. We only collect necessary data and give you full control over your information.
Still Have Questions?
Our team is here to help. Get in touch and we'll answer all your questions.