Privacy Policy

Last updated: August 9, 2026

This Privacy Policy explains how we collect, use, and protect user data when using our WhatsApp Business messaging platform.

1. Data We Collect

We collect information necessary to operate the service, including:

• Account details (name, email, phone number)
• WhatsApp Business configuration data (phone number ID, WABA ID, access tokens)
• Message logs for delivery tracking and analytics
• Contact information for your customers
• Business information (name, slug, currency, timezone)
• Usage data (message counts, feature usage)
• Payment information (processed through third-party providers)

2. How We Use Data

Data is used strictly to:

• Provide messaging functionality and platform services
• Improve service reliability and performance
• Maintain message delivery history and analytics
• Process payments and manage subscriptions
• Send service notifications and updates
• Comply with legal and regulatory requirements

3. Data Sharing

We do not sell or share personal data with third parties for marketing purposes. Data is only shared as follows:

• With Meta's WhatsApp Business Platform as required for message delivery
• With payment processors (Flutterwave, Monnify) for payment processing
• With service providers who assist in operating the platform (hosting, analytics)
• As required by law or to protect our rights and safety

4. Data Retention

Message logs and usage data are retained only as long as necessary for operational and compliance purposes. Account data is retained until you request deletion. Payment records are retained for 7 years as required by tax law.

5. User Rights

Users may request access, correction, or deletion of their data at any time. You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Lodge a complaint with a supervisory authority

6. International Data Transfers

Your data may be transferred to and processed in countries other than your home country. We implement appropriate safeguards to protect your data during such transfers.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for details.

8. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal data from children under 13.

10. Contact

For privacy concerns, contact us at support@whapick.com.